AimLoan.com is a direct lender, also known as a mortgage banker.  As such, we make loans with our own funds and close the loans in our name.  After the loan is closed, it is sold to a secondary market investor, freeing up the funds for additional lending.  Loans sold into the secondary market may be sold “servicing-retained” or “servicing-released” referring to whether the rights to service the mortgage are retained by us or released to the secondary market investor at the time of sale.  Our decision to retain or release the servicing rights depends on a number of factors, the most important being which method allows us to offer the lowest rates and points to our customers. 

We are currently selling 100% of our mortgages “servicing-released”.  This means that after your loan closes, it will be sold to a mortgage investor who will also assume the responsibility for servicing the loan. We sell our loans to some of the largest mortgage investors in the country and we are confident that your loan will be properly serviced by our mortgage investors.

If you are one of our customers whose loan was previously sold on a servicing-retained basis, and you have a question regarding the servicing of your loan, please contact our Loan Servicing Department at 800-701-4397 or click here to log into your secure Servicing Account Login.