2009 Testimonials 
2008 | 2007 | 2006 | 2005 | 2004 | 2003 | 2002
Awesome! I am thoroughly impressed with your service and would/will use it again if I have the chance. This was not only the best deal, but the simplest and most convenient. Nick 11/5/2009 |
I was extremely pleased with the fast, efficient, professional and friendly service I was provided by each and every one of the employees at AimLoan.com I had the pleasure of dealing with! My initial contact with Khola was excellent, and he always responded promptly to my email and phone inquiries, answering all my questions fully, clearly explaining how the process worked. Much of the credit for the success of this transaction must go Shawnee for the OUTSTANDING work she did, she is a jewel! She was right on top of things every step of the way, and kept me apprised throughout the process! All in all, I can honestly say that AimLoan.com has far exceeded my expectations of how such a transaction would turn out! Your interest rates are competitive, your service is outstanding, and your turnaround time is remarkable! Mike 11/3/2009 |
We were just approved for our re-finance and we wanted to thank you. You are always so nice to work with, Janice. Every time a person that I know mentions financing in some way, I always pass along your name and contact info. It was a pleasure dealing with you on our original purchase and on this re-finance. Thanks so much! R.H. 11/3/2009 |
Dawn consistently and courteously answered any questions I had and kept me updated on the process. This is the best loan service available. I was very satisfied. Richard 11/3/2009 |
Overall, the process was fast and efficient. I liked that I did not have to moniter the process. Lauren was quick to answer all my questions. She was in control of the process. Sergei 10/30/2009 |
Bree made the whole process easy. She always responded to my questions quickly. We would highly recommend Aimloan to friends and family. Thank you! Rumiko 10/30/2009 |
David! Absolute pleasure doing business with you sir. Really the best handled I've seen in ages. Nicholas 10/29/2009 |
I just wanted to take this opportunity to thank you very much for your services. Thank you for keeping me informed throughout the process. This is the third time I have used Aimloan.com and; as always, it was a very pleasant experience. Everything was timely and the process AAA rated. Thanks again. Rene 10/29/2009 |
Every contact was very helpful. Frank 10/28/2009 |
Gina's style was helpful and responsive without being intrusive. Overall, very good service. Bonnie 10/28/2009 |
Kathy was very prompt responding to us, but we were particularly pleased that she was able to expedite our loan signing to avoid confict with a business trip. Lisa & Gregory 10/28/2009 |
In my 40+ years of refinancing buildings (40-60 loans), I've never had such efficient service: no ups, no downs, no delays, no " I'm so sorry buts...". Closed within 30 days of a painless telephone loan app!! Orville & Glenda 10/27/2009 |
I have been a real estate broker for 30 years. This is the best, most efficient, and most cost effective financing experienced! Scott 10/27/2009 |
The majority of my interaction with AimLoan associates was with Dante Carlesimo, who assistance throughout the course of the refinance process was very efficient and well organized. Consequently, it was Dante's effort and guidance that particularly pleased me. I have already recommended your company to a couple individuals, including my family. Douglas & Ruth 10/27/2009 |
The majority of my interaction with AimLoan associates was with Dante Carlesimo, whos assistance throughout the course of the refinance process was very efficient and well organized. Consequently, it was Dante's effort and guidance that particularly pleased me. I have already recommended your company to a couple individuals, including my family. Douglas & Ruth 10/27/2009 |
David, I do appreciate how you kept things moving and worked out the misunderstanding I had, and for making it happen. I know you are swamped and you did still give me exellent customer service and took the time to call and explain. I was skeptical to use the internet for a refinance, but you did make this a pleasant experience. Gina 10/23/2009 |
Thank you much for getting me through the loan process. This was my first refinancing experience, and I was quite pleased with the services provided by AimLoan. The rate was competitive and the process was as smooth as you could get. I will highly recommend people use Aimloan for refinance or new loan. Thank you again. Hyung 10/22/2009 |
Fast Service. We received the funds on the 21st day after the application. Linda was very nice and helpful. Christine worked hard to release the funds soon and she was patient with us. Thanks to both of them. Solita & Gerardo 10/22/2009 |
Krista Michelmore did offer to me an exceptionally prompt, professional and friendly service in refinancing my mortgage. She is a huge asset to your company. Because of her excellent service, I will highly recommend Aim Loan to everybody I know. Thank you. Noureddine 10/22/2009 |
Thanks to you and your team for making this a smooth and pleasurable experience. Robert & Rudy 10/22/2009 |
Thank you so much for your help. You have done a first class job during the process. Very impressive. Wayne 10/21/2009 |
They all kept the ball rolling continually, always informing us of the next step to go through. It gives you confidence when you feel the company you're dealing with knows what they're doing! Adam & Stephanie 10/21/2009 |
Lori was great. She kept us informed through out the entire process. The transaction went very smoothly. It is rare to find such exceptional customer service these days. I am extremely satisfied. Edward & Jodi 10/21/2009 |
Lauren Hickey was terrific. She stayed on what we needed to get sent and made sure she followed up on status. Very very timely - usually within minutes. This was one of the most expedient loan processes we have gone through. David & Saundra 10/21/2009 |
Excellent communication. Every e-mail handled promptly, all instructions clear, PERFECT, PERFECT. Totally satisfied. I will use Aim in the future and will not hesitate to recommend. Michael & Windy 10/16/2009 |
Christina was extremely fast returning messages. Calvin 10/16/2009 |
Very rapid return of emails Stuart 10/14/2009 |
Very prompt responses from Melissa. Sending in the needed documents on-line was a great time saver and convenient. Mark & Donna 10/14/2009 |
Great follow-up on ALL questions. Matthew & Jean 10/14/2009 |
The transaction was very efficient, straight-forward, and fast. Costs were as stated, no surprise costs, rates were good. You have a good system, it saves customers the headache of having to play the "shell game". Thanks. Christine and Richard 10/12/2009 |
Maricruz was diligent in her communications and follow-ups regarding needed information. Jason 10/9/2009 |
Very fast to respond to questions. I was in the process of a refi with another lender for three months and had not closed yet. This got done in less than 30 days! Richard 10/9/2009 |
Christine moved our complex loan through very quickly! Kenneth & Edrene 10/9/2009 |
After extensive research and after using several other mortgage banks, lenders, and brokers in the past, I can attest that AimLoan.com has been, by far, the easiest, quickest, most efficient, and least expensive manner in which to obtain a mortgage refinance. I would highly recommend you and I will be using your service in the future. AimLoan.com should be the model for all other mortgage lenders! Spencer 10/9/2009 |
Linda was very informative and professional. I was very pleased with the service she provided. Especially, the last few days before I closed my loan, Linda was up-to-the-minute with me about the loan status over the phone. Van 10/9/2009 |
Kathy was always quick to respond. Our loan was processed much faster than expected. Joshua & Rebecca 10/9/2009 |
Dante was very prompt and informative. Steven 10/9/2009 |
Angelina did an exceptional job of managing the loan process! Soumik 10/9/2009 |
Linda was very professional and explained all of my questions thoroughly. Erika 10/9/2009 |
The whole process pleased me and my real estate agent. James 10/9/2009 |
Linda went out of her way to make this process as easy as possible. Thanks! Elaine 10/9/2009 |
This is the third time I've refinanced through AimLoan.com and I'd gladly do it again if rates drop further. Steven 10/9/2009 |
Very prompt and courteous. The entire application process was so easy and quick. William 10/9/2009 |
Carmela, especially was very helpful and answered all questions promptly. Annasaheb 10/9/2009 |
Kept me updated on the status of the loan all the way through. Mobile notary was fantastic. I will definitely recommend to family and friends. Brian 10/9/2009 |
Carmela was very helpful - always prompt with replies. It was a pleasure to do this through her. Scott & Cary 10/9/2009 |
Raquel was extremely responsive and helpful. She was really patient with all my inquiries. Nina 10/9/2009 |
Very accurate and prompt. Quick close. John 10/9/2009 |
I would like to let you know that Krista Michelmore did offer to me an exceptionally prompt, professional and friendly service in refinancing my mortgage. I am scheduled to sign tomorrow. She is a huge asset to your company. Because of her excellent service, I will highly recommend AIMLOAN to every body I know. Noureddine 10/6/2009 |
THANK YOU SHAWNEE ! You've done a super job on handling the loan process! I know you worked extra hard to get everything done on a tight schedule, and I very much appreciate your efforts! I have another property under contract, and plan to use AimLoan.com for that transaction as well! Mike 10/6/2009 |
Thank you Lori! I really appreciate all the effort you put into making this transaction succssful. It's been a pleasure working with a true professional. Ed 10/5/2009 |
It went smoothly and very quickly. We liked Dawn, she ketp us informed and up to date on the process. The closing agent was very nice. We liked that we could close at home. David & Mary 9/30/2009 |
Nicole was very helpful, plus she is as sweet as a peach. Excellent job frrom all. Steven & Cheryl 9/30/2009 |
Nancia kept me updated each step of the way and made herself available for all questions. Mark 9/30/2009 |
They helped me work through the application process to be sure my needs were met. Bryan & Amanda 9/30/2009 |
Thanks Carmela. I am really satisfied with the service that you and other aimloan people provided. You especially answered all my questions and it went really smooth. Frankly speaking, I was little hesitant to refinance with an Internet based company but I tried it, and it changed my views Annasaheb 9/30/2009 |
Good morning David. Thanks again for your guidance and assistance throughout the entire loan process and especially enabling us to close escrow in only twenty days. My wife and I appreciate your efforts in making this a smooth and stress-free process. Have a great day! Kalvin 9/29/2009 |
Dante provided excellent services to us. He answered all our questions promptly and processed our case efficiently. We highly recommend him to anyone we know. Ginger 9/29/2009 |
Melissa was outstanding! Walter & Gayle 9/29/2009 |
Everything was handled in a timely fashion and I will definitely use Aim again. Thank you. Jerry & Alicia 9/29/2009 |
Lauren was very helpful and prompt with calls and emails. Process was clear and timely. David & Arlene 9/29/2009 |
In addition to having the lowest rates/fees available, the customer service at AimLoan is amazing! They were very patient, answered all my questions (even the silly ones), and made the process painless and very easy to understand. Was very happy with the service, and would definitely use AimLoan.com again. Have already recommended AimLoan.com to others. Dawn 9/28/2009 |
Both Linda and Melissa and Judi were very helpful and patient with us. Things were done expeditiously. It was a great experience. Margarita & Raymundo 9/25/2009 |
Sarah did a great job of providing timely answers to all my questions. She was extremely patient, knowledgeable and informative in all her communications. Thomas & Janet 9/25/2009 |
Excellent follow up. Continually updated me on the loan's status. Prompt return of my phone calls. Jeffrey 9/25/2009 |
I was uncomfortable at first using an online loan company but we had a great loan processor who was readily available, helpful, and knowledgeable. I actually received better service than I have with other, traditional home loan companies. Sarah was great! James 9/25/2009 |
All associates provided quality, timely service. My wife and I are very pleased with AImLoan. Karina, Paula, and Khola were great to work with. Thanks again. Michael & Diane 9/25/2009 |
Dawn answered my e-mails promptly and navigated me through the refinance in a commendable manner. John & Patricia 9/25/2009 |
Everything went very smoothly, which was a pleasant surprise, as previous refinancing (not with AimLoan) weren't as smooth. Made a stressful experince (refinancing) less stressful. Based on my experience, I would recommend AimLoan to friends and family who are planning to refinance. Derek 9/25/2009 |
Christina answered my e-mails within an hour. That is unheard of. John & Gwen 9/25/2009 |
I found my initial call/conversation with Linda very friendly and not pushy. Timothy & Robin 9/25/2009 |
I am writing to you regarding my recent refinance experience with your company and one of your loan associates, Melissa Massey. The open pricing on your site (without the need to submit personal information) is an extremely attractive feature. It is very important to me to be able to price something in real time in an open and honest fashion without having to first consult with a person (oftentimes, I have found, it ends up in nagging phone calls which I abhor). I enjoy working with people...just not when they have something to sell. Full terms and pricing UP FRONT will ALWAYS be attractive to me and is, in large part, what attracted me to your company. I'm certain you consider it a competitive advantage as you well realize it saves your customers time and headache of having to deal with multiple bankers, brokers, or direct lenders to receive the best pricing. Melissa was an absolute joy to work with and handled our transaction in a very prompt and professional manner. Our refinance occurred within the timeline in which Melissa said it would and actually was completed early despite some small hiccups in documentation along the way. She always handled my questions and concerns within the day and was extremely prompt with communications via email (sometimes, quite literally, within minutes). She is an absolute asset to your operations and company. You can bet that I will specifically request Melissa to handle any future business that I (or friends or family) may have with you in the future. I also wanted to take the time to complement your business model with regard to refinance transactions. This was, by far, the quickest, simplest, (and perhaps least expensive), refinance I have ever done with anyone. I hope in the future you will be able to continue to provide a high quality service at very competitive pricing. Good luck to you, Aimloan.com and Melissa in the future. Dave 9/24/2009 |
Shawnee, thank you for all of your help throughout this process. It has been a pleasure working with you, and we appreciate your efforts to get this wrapped up quickly. Mark 9/24/2009 |
Thank you. The process was easy and relatively smooth. I really appreciated being able to complete most of the process online, including sending documents. Dawn was great. She answered all my emails in a very timely manner and answered all my questions thorougly. Gina & Christopher 9/23/2009 |
Gina was very responsive. Michael & Linda 9/23/2009 |
We had a lot of questions to Gina and she was always very polite and patient with us. Jadwiga & Waldemar 9/23/2009 |
Melisa was awesome! Don & Lori 9/23/2009 |
We received quick responses from both Christine and Janice and that made the loan processing fast! We are very pleased. Dean & Hyunsook 9/23/2009 |
Very prompt service. Closed on time. Bree was our loan processor and it was the best customer service experience I have ever had. Anish & Kavita 9/23/2009 |
Dante did a fantastic job responding quickly to any questions we had and letting us know what the next step wasa to closing the loan quickly. All the time being very courteous and helpful. It went without a hitch. Thank you! Peter & Nancy 9/23/2009 |
Melissa was great. Quick and kept me informed. Philip 9/23/2009 |
Hi Kristen, Thank you - I found the whole process with Aimloan very smooth, uncomplicated, professional and fast - quite the opposite of my experience with "The Money Store", which is why I applied with Aimloan in the first place exactly 4 weeks after I had first applied with "The Money Store." It was but a lucky coincidence that both applications reached the closing stage within one or two days of each other, allowing me to close with the lender I came to LIKE and not with the lender I grew to LOATHE. Greg 9/21/2009 |
Dante was great. Smooth, calm, and collective! Karla & Michael 9/18/2009 |
Everything I saw while shopping was what I saw at closing. Thomas 9/18/2009 |
Prompt email responses was very helpful. Melissa was patient with all my questions. The entire process was quick and smooth...very convenient. We're 100% satisfied. Samantha & Jason 9/18/2009 |
Rosie was incredibly helpful with the specific and timely information. Made the process painless. Shuvashis & Amy 9/18/2009 |
Very prompt and made it very clear on what to do next. Lori 9/18/2009 |
I appreciated the efficiency and speed of responses. The forms were clear, and I never got the feeling that I missed opportunities because of slow responses. That's important, especially with interest rates whipping around like they have. Alex 9/18/2009 |
Kristen was always communicative and fast. Awesome! Sudha & Jose 9/18/2009 |
I am very impressed. Karina provided excellent services, exceeded my expecations. Perfect 100% Hans 9/16/2009 |
Called or e-mailed me frequently to keep me updated and expidite the close. Ivan 9/16/2009 |
Shawnee always answered my questions. I felt good knowing someone was there when I called!!! 100% satisfied customer - Shawnee was awesome. Your company will change the industry. James & Sharon 9/16/2009 |
Linda always responded to my questions in a timely and straight forwarad way. Timothy & Dana 9/16/2009 |
Calls returned promptly and very courteous. Thomas & Jane 9/16/2009 |
All of the people with whom we dealt at AimLoan.com were friendly, professional and helpful. We have already mentioned your company to others. Jim & Anna 9/16/2009 |
Very kind and considerate to our needs. Thank you Rian!! Beatrice 9/16/2009 |
Was excellent at answering our questions and keeping us posted re: loan process/status. Eric & Jennifer 9/16/2009 |
Super responsive - excellent! Saleem & Quratul 9/16/2009 |
Kathy was very helpful and answered e-mails promptly and clearly! John & Margaret 9/16/2009 |
Hi David! I have been so busy that I never got a chance to thank you after the loan process for what a terrific job you and the folks over at Aimloan did for us. Thank you, thank you, thank you!! David 9/11/2009 |
Lauren was fantastic. She responded promptly and professionally to each question I had. She was always very pleasant and friendly. I really appreciate the high level of customer service. Sarah 9/11/2009 |
We are one of AimLoan's customers who recently successfully finished our loan application, processing and closing procedures through Lora. This is specifically written to show our deep appreciation to the work that she had helped us during the process of our loan application. During the work with Lora, we found she has a great work ethic and passion with customers, treating customer's urgency as herself. She has made a great effort to make our loan process very smooth and make it close on time. Working with many loan agents in the past, we found that Lora is absolutely one of the best. Her instructions for preparing paper work are very clear and logical, and the amount of paper work is just about the right amount. Lora did a great, great job helping us close the the loan on time. Xiang 9/11/2009 |
Best loan experience in 35 years of borrowing (honest, efficient, trustworthy). David & Judith 9/11/2009 |
Dante was oustanding. Always efficient and courteous. Robert 9/11/2009 |
I am a repeat customer. Doing business with AIMLoan is very straight forward. I like the fact that you get the rate, payment, and good-faith estimate up front as a very first step. I can check rate everyday and lock it myself when I please. There is no hidden cost and I am aware of the total expanses and loan progress thru out. I highly recommend AIMLoan. Amrish & Naimisha 9/11/2009 |
Updated me with what the loan status was. I really can't think of anything you could have done better! Stephen & Lois 9/10/2009 |
Super responsive and accomodating to our schedule - easiest loan process ever!! David & Patricia 9/10/2009 |
Very knowledgeable. Very patient answering all our questions. Steven & Timothy 9/10/2009 |
Kristen was very helpful, answered all questions promptly and arranged for docs in a timely manner. Athena 9/10/2009 |
Quickest and easiest re-fi we've ever done and excellent rates/fees. Curtis & Lori 9/10/2009 |
Quick response, helpful information. Everything is perfect. Wei & Hua 9/9/2009 |
All assoc's were 1st class. A splendid experience. Joseph & Denise 9/9/2009 |
Kathy was very friendly and returned e-mails and calls in a timely manner. This was the best and easiest loan process we ever had. We will use this company again. Carl & Lori 9/9/2009 |
Melisa was able to close our loan faster than imagined. Austin & Amanda 9/9/2009 |
Nicole was very prompt on answering all of my emails and all of the questions that we had. Very professional and friendly! Vasilios & Cathy 9/9/2009 |
Dawn was very professional and patient through the entire process. She also has a good sense of humor, which is always important to me. Lenore 9/9/2009 |
I only dealt with Dawn Blick. She did an excellent job! It was the easiest re-finance we ever completed. Very pleased. Jeffrey & Claudia 9/9/2009 |
Angelina was very friendly and did a very good job in communicating with me during the process. Gary 9/9/2009 |
Sarah was very knowledgeable, very responsive, and gave me the feeling she cared about her customers. Kingsley & Priscilla 9/9/2009 |
They were courteous and very knowledgeable on the loan process. Leonard 9/4/2009 |
Their attitude was really great. C.E. & H.A. 9/4/2009 |
Dawn did a great job of keeping things moving along and very friendly/courteous. In these times, a loan is much more difficult, even for very qualified borrowers. I felt your websit and Khola's info made it as easy as possible and low pressure. Also, your fees are very reasonable. Carlton & Cynthia 9/4/2009 |
Karina was kind and knowledgeable. Daivd & Eva 9/4/2009 |
Responsiveness - very quick. Overall a great job! Thank you...to David and Riki in particular. Thomas & Elizabeth 9/4/2009 |
I would recommend this company! Don't be concerned that it is a "website" company...it works well! Kalju & Karen 9/4/2009 |
Helped me choose the loan program best for me. Richard 9/4/2009 |
Thank you so much for a great job, I have to say I have worked with lots of lenders for over 30 years. Your company and you did a great job. I will remember that for the future. Thanks Dell Dell 9/2/2009 |
Working with Khola was a pleasant experience. He helped me secure the best rate for our situation. Scott & Cynthia 9/2/2009 |
I also want to tell you what a pleasure it was doing business with you. Thank you so much for your patience, professionalism and sense of humor. Lenore 9/1/2009 |
Angelina Miller is GREAT! Very helpful and always available! Thomas & Tamara 8/31/2009 |
Mary Pham was knowledgeable or willing to seek answers without being asked. She was responsive and timely. Jennifer & Christopher 8/31/2009 |
Sarah was great and always responsive. Sean 8/31/2009 |
Easy process. Kurt did a good job of keeping me informed throughout the loan process. Steven & Susan 8/31/2009 |
Shawnee was amazing! She was helpful at every step in the process. John & Melissa 8/31/2009 |
The closing was fast and convenient. A local notary was deployed right to my home. And we needed to do a dual signing. A notary local to the co-signers location was conveniently deployed. Closing was scheduled at times convenient to us. Kathryn & Emil 8/31/2009 |
Nicole was prompt to let me know what was needed. Douglas & Mary 8/31/2009 |
Raquel was great. She was very patient about answering all of my questions. Asaph 8/31/2009 |
Any questions were answered promptly and pleasantly! John & Rosemarie 8/31/2009 |
Kurt was helpful and very efficient. Kim 8/31/2009 |
Kathy was always there to answer my questions. I had a lot of questions since this was the first time on my own to do something like refinancing a home. You really are on top of it all. Sharon 8/31/2009 |
Carmela is very professional and she provides very good service by providing prompt answers to any questions and issues. Mulan 8/31/2009 |
Christina was very responsive to all inquiries! William & Jana 8/31/2009 |
Very good at keeping me informed during the process. Joseph 8/31/2009 |
Gina did not waste my time, all other loan companies did. I would not change anything with Gina or the process. David 8/26/2009 |
Nicole has a very positive attitude and always willing to help. Sanjay & Neelam 8/26/2009 |
Processed loan in 10 days as promised. Prabhat 8/26/2009 |
I was reluctant to process the refi on-line but the website and especially Mary made it understandable and answered all questions. This made me feel comfortable going ahead with AimLoan and an on-line processing. It went very quick and well. Mary helped find and correct an error in the on-line application and answered several questions. She helped me feel comfortable processing the refi on-line. Christine did the processing fast and effient. She returned email and phone calls quickly and answered questions promptly. It went very smoothly. Overall very satisfied and will recommend others. Gary & Ann 8/26/2009 |
Nicole always got us the answer we needed! She is fantastic! Jack & Patrice 8/26/2009 |
Very helpful and courteous! Chirstine was a very good processor. Kelly 8/26/2009 |
Outstanding customer support from AimLoan.com. We closed our refinanced loan with Kristen last week. She was great to work with throughout the process. She was responsive, knowledgeable, and answered all of our questions. Also, Adriana was great in the final week of the process. She approved our loan and arranged mobile notary service to close the loan at home by the time the locked rate expire. We would spread the word to our family members and friends about your excellent service and AimLoan.com. Thanks Kristen and Adriana. Cuong & Camthy 8/26/2009 |
Returned calls when said they would and took ownership action to contact me when rates hit my price point. I was impressed with all three of the people with whom I interacted. They were all very responsive. Robert 8/26/2009 |
I worked with Christine on my loan. I found her to be friendly, knowledgable, and a pleasure to deal with. Greg 8/26/2009 |
Kurt was very easy to work with. He took the time to explain anything I had questions about. Everything was great! Refinancing with AimLoan was a lot easier than when purchased our house. It was a simple application process and the loan consultant was always there if I needed anything. I would recomend AimLoan to anyone looking to purchase or refinance. Richard & Kristy 8/26/2009 |
Fabulous - executed total process as promised and in a timely manner. Nancia answered our questions and kept us informed. She definitely made this a smooth process. Gina & Donald 8/26/2009 |
Linda was very helpful and helped secure the best/lowest rate and fees for our loan. Linda did a great job! Stephen & Jennifer 8/26/2009 |
Keep up the great work! Joseph 8/26/2009 |
Replied back quickly and kept me informed. John & Melissa 8/26/2009 |
Promptly returned phone calls and responded quickly to emails. Ernest & Elizabeth 8/26/2009 |
Dawn was most helpful and pleasant to work with. I was most impressed with her responsiveness to questions! John 8/20/2009 |
Maricruz was very helpful and friendly and I enjoyed working her on our loan. Douglas & Sarah 8/20/2009 |
Very friendly and professional. Explained questions clearly. Loan went through without a hitch. Pamela & Eric 8/19/2009 |
I am very much happy with the efforts of Elizabeth and Cami. It's due to both of these ladies that my loan was able to fund so quickly. Amarjit & Rajwinder 8/19/2009 |
All of your associates were very professional which allowed us to close our escrow on time. Robert & Kathleen 8/19/2009 |
Staff were particularly understanding and helpful when I needed to cancel my initial application, the re-apply several weeks later due to circumstances beyond my control. I have absolutely no complaints about the service I received. Paul & Maureen 8/18/2009 |
Bree was always very professional and unbelievably prompt. My realtor thought I was crazy to go with an on-line lender. He said there was no way you could close the loan in 21 days. He is now a believer. You did a great job! Amy & Bruce 8/18/2009 |
Brad was very responsive and detailed. He was excellent to work with! Collin & Melanie 8/18/2009 |
David was amazing. I was not very comfortable doing an on-line refi but he worked with me, answering all of my questions and eased my worries. Everything went smoothly. William & Robyn 8/18/2009 |
Karina was very accessible throughout the process which really helped to move things along. I appreciated her responsiveness when returning my calls. Edward & Jody 8/18/2009 |
Kurt delivered on everything he said he would do in a timely and efficient manner. John & Gerry 8/18/2009 |
Everything about AimLoan was professional, efficient, and courteous. Janice was very diligent and faithful in all her dealings with us! Brett & Juliet 8/18/2009 |
When I asked questions, they were answered promptly and they were very courteous. Donald & Denise 8/18/2009 |
Christina was very prompt on answering any questions I needed answers for. You are doing a great job. Whatever you promise, you accomplish. Lidia & Vitaly 8/18/2009 |
Karina was very professional and pleasant to work with. Trung & Victoria 8/18/2009 |
The AimLoan associate noticed that rates had dropped so they lowered my points without me having to ask. That's real customer care! Robert & Maribeth 8/18/2009 |
I was kept informed at all times during the process and closed in three weeks. Ricardo 8/18/2009 |
Kurt did a great job and he is a credit to your company! Kurt kept me posted on status at every stage of loan process. He was timely and courteous - much appreciated. William & Mary 8/18/2009 |
I was somewhat skeptical of the service an internet direct lender would provide, but AimLoan far exceeded my expectations. Khola was very patient and worked with me for several months and one cancelled escrow before we found the right home. He was very gracious, answered all of my questions, returned calls and emails immediately. Raquel was perfect! I was thrilled that due to her efforts we closed much sooner than expected and much sooner than I though was possible. She was extremely responsive and worked flawlessly with the agents and escrow. My agent was very impressed at how well the process went. Not only did I get a phenomenal rate (and rebate), fees were guaranteed and there were NO surprises. The website was the best of its kind, the GFE's were instant, and the daily customized rate notifications were awesome. But then on top of that, the service was outstanding. I could not have hoped for a better experience, and my expectations were exceeded in a major way. AimLoan is the Real Deal. And I'll recommend them every chance I get. Ethan & Diana 8/18/2009 |
We were especially pleased with how quickly Melissa and Khola returned emails and they kept us continually updated on the status of our loan. Andrew & Kathleen 8/12/2009 |
I was very impressed by the expeditious process from start to finish! Everyone involved was professional and always answered my question/inquiries to the best of their ability. This was a pleasant experience again. Janet 8/12/2009 |
All that was promised was delivered. Excellent service. Loan closed in short time. Very pleased. I will use you again. Gabriel & Mary 8/12/2009 |
Linda was great, very helpful and closed the loan before the 30 days. Catherine 8/12/2009 |
Lori is a credit to your company. She was very professional. She showed me that she actually cared about me and my needs. Thank you so much! Keep up the good work! Robert 8/12/2009 |
Melissa was on top of every detail. AimLoan was ready to sign and close in only 3 weeks! Easiest loan process I've ever experienced. Thanks. Dave 8/12/2009 |
Last week I closed on a property in Illinois with funding via AimLoan. Frankly, you made the difference in my tackling such a transaction especially since it required an earlier refinance of another property in Oklahoma. Thanks for taking the time to patiently explain and advise on the best approach to take. Michael 8/11/2009 |
I just wanted to thank you for making this transaction easy and I was very impressed how you always answered your phone and my e-mails. Jessica 8/10/2009 |
David did excellent! He was friendly, responsive, courteous, and helpful. Steven 8/10/2009 |
Everyone I dealt with - David, Jennifer, Vince - was very professional and friendly. AimLoan.com went above and beyond in approving my loan. Everyone I dealt with was friendly and professional. They moved through the approval process quickly and I got a great rate! Holly 8/10/2009 |
Dealing with Brad was an absolute pleasure. He always returned my emails promptly and kept us in the loop on all developments. The entire process went very smoothly. Kimber & Kristin 8/10/2009 |
Processed and closed loan in record time with costs lower than what my bank offered! I've used AimLoan several times and couldn't be more satisfied. I'm even more satisfied that I consistently get to deal with the same people over the years (ie, Aim doesn't seem to have a high turnover of employees). Deborah & Gary 8/10/2009 |
Janice was friendly, spoke clearly and worked diigently to explain fees and term used by AimLoan, put me on email for daily rates, etc. Linda worked through each stage and kept me informed, explained all, and moved me through very smoothly. Paul 8/10/2009 |
Kristen promptly returned all emails and was very polite. Robert & Micha 8/10/2009 |
So nice to get a "person" on other line. Very satisfied with straight forward info-expenses! No last minute surprises like with other mortgage companies - total piece of mind with AimLoan. Thanks! Nancy 8/10/2009 |
Your service is everything your website claims. Fast, lower cost, reliable! John & Donna 8/10/2009 |
Angelina was very pleasant and took the time to explain everything to me. I was apprehensive about your company when I found the rate to be so competitive. My brother is a loan process manager here locally and he couldn't touch your offer. He told me to go ahead and apply and that he would review all the contracts and process as it was worked through. He was also impressed with how thorough everything was. Your company delivered as promised, with no surprises. I would highly recommend anyone to not hesitate to use AimLoan.com. Arthur 8/10/2009 |
Very prompt responding to my questions and inquiries. David & Thuy 8/10/2009 |
I was very pleased with Shawnee's ability to explain the process. Robert 8/7/2009 |
Kurt's response via email and phone conversation was so "to the point" and "accurate" that I felt like my long time business partner. Mohammed & Marufa 8/7/2009 |
Kristen was very knowledgeable and prompt with her responses to our questions and informed us about each step in the refinance. Frank & Annette 8/7/2009 |
Dorothy was very helpful and answered all my questions satisfactorily and courteously. She was great! Michael 8/6/2009 |
Delivered as promised. John & Jill 8/6/2009 |
Rosie was wonderful. She made this process pain free. She was knowledgeable and very courteous. She helped guide us through quickly and we will recommend AimLoan to our family and friends because of her! John & Kathryn 8/5/2009 |
Attentive service. James & Karen 8/5/2009 |
Dawn was very helpful keeping me informed by phone wehn my computer crashed. Joseph & Helen 8/5/2009 |
Lori did a great job. It was fast and without any problems. I closed in time. Completely satisfied. Oleg 8/5/2009 |
My loan rep was very responsive and reliable. She is also very courteous. My experience was very smooth. Wing & Jian 8/5/2009 |
Linda & Lauren - Awesome! Great communication - especially with emails. Friendly and reliable staff! Mark & Stacy 8/3/2009 |
Linda was very responsive, fast to return calls, always friendly and courteous. I appreciate that very much. Don't change a thing. Steven & Neala 8/3/2009 |
Nancia was excellent updating me and educating me about the loan process. Jean-Marc 8/3/2009 |
Christine was very responsive to questions/concerns. She responded promptly. Ann & Vincent 8/3/2009 |
Overall great, no problems. David & Wendi 8/3/2009 |
They were great! We had a long and messy short sale transaction and they matintained their courtesy and professionalism throughout! Helen & John 7/31/2009 |
They did a great job. We signed doc papers while on vacation in Maui. Bernard & Lisa 7/31/2009 |
Competent and responsive - real service that is rare. John & Jan 7/31/2009 |
Raquel was on top of everything. She is a really good loan officer. Raquel is one of the best we have worked with. She is on top of her game. Everything was handled efficiently and professionally. We felt like we could trust her to handle everything, we didn't have to hound her. She is really good at what she does. Darren 7/31/2009 |
Very nice and kept me informed of my loan status. Eduardo 7/31/2009 |
Christine was diligent and consistent in completing the loan. Thanks to all her hard work and dedication it was done in a reasonable period. Mark 7/31/2009 |
Thank you for the great service you provided my clients, Karen & Jim. Your services were timely (you went above and beyond my expectations in meeting the loan deadlines) and your fees were what you quoted my clients, which is also exceptional in this marketplace. Thanks for the incredibly easy escrow - (at least working with you was great and easy) I look forward to working with you again. Christy 7/30/2009 |
Consistently returned calls and emails. No surprises at closing. Aaron & Jill 7/30/2009 |
Elizabeth, The closing went incredibly smoothly today. Thank you very much for all your help during the lending process. You kept things going when I thought we had hit a dead end. I appreciate your positive energy, fast and honest communication, and diligence in working to resolve issues as they came up. It was a pleasure working with you. Christopher 7/29/2009 |
Kristen was the greatest! She was very quick to respond to all questions. Alexander & Vera 7/27/2009 |
Bree did a great job for us! Gregory & Danita 7/24/2009 |
Fast process and responsiveness. I'm very satisfied. Chiu-Yin & Jung-Cheng 7/24/2009 |
I was generally pleased by the efficiency of your processing my loan, rate was great, workers were very courteous. Michael 7/23/2009 |
Linda answered all my questions clearly. I could not have asked for better! Enzo & Gina 7/23/2009 |
Everyone was very helpful, especially Carmela. Bryan 7/23/2009 |
Raquel was great. We had a very demanding time table and Raquel was up to the task. Bradly & Nancy 7/23/2009 |
This was the first experience with a mortgage provider who wasn't a large banking institution and admittedly I had some concern regarding the reliability of mortgage company that I previously never heard of. Nevertheless, Aim did indeed deliver and funded my mortgage at the guaranteed posted fees. Aim had the lowest rates available as posted on bankrate.com and verified on Aim's website. Their site was quite helpful in displaying an array of rates and points available when I locked my rate and the company delivered on the guaranteed fees posted on the site. Aim also gave me a 45-day rate lock, which is longer than most competitors and important because the extension fees could run in excess of one-quarter of a point. In the current era, mortgage lenders must use third parties to arrange appraisals of your property. And I have heard horror stories about appraisers being overly conservative and undervaluing properties by as much as 30%. Then you're stuck paying for the appraisal and probably not qualifying for a loan and losing your rate lock because some inexperienced appraiser either didn't get it right or doesn't want to be sued. Thankfully, the company Aim contracts with, sent an appraiser who was within $10k of the value I believe my property is worth - and I used 15 different comps to determine my value. Overall, I was very pleased with my experience with Aim. The staff certainly was knowledgeable, friendly, and prompt in returning and calls or inquiries. I would definitely recommend AimLoan.com for anyone looking for a mortgage loan. David & Diana 7/22/2009 |
Explained in detail a fear that I had with the on-line process. Kathy was fantastic! The loan finalized so fast that I was stunned. Rodger & Bonnie 7/22/2009 |
Kristen did an excellent job with follow up. William & Laurel 7/22/2009 |
I called your 800 number and got to talk with a real human in very short time - no wading through automated menus. Matthew & Kay 7/22/2009 |
Very easy, efficient process. You did what you said you would. Thanks. Greg 7/22/2009 |
Rian was very pro-active to answer all questions. Mark 7/22/2009 |
Rosie is very courteous, professional, and knowledgeable! She's the best! Bruce 7/22/2009 |
Shabnam was extremely helpful in every way. Patrick 7/21/2009 |
Bree kept things moving so that we could meet the settlement deadline. Edward & Sandra 7/21/2009 |
Very efficient and organized, always followed through and let us know our status. Everything went great. Ken & Andrea 7/21/2009 |
Dawn answered all my questions respectfully and patiently. I've refinanced many times. Aim is by far the most efficient company I've dealt with. George 7/21/2009 |
All calls, emails, and questions were answered promptly. Daniel & Angela 7/20/2009 |
Provided timely answers to questions and provided documents as promised. Joel 7/20/2009 |
On a scale of 1-10, Brad would rate an 11. If it is not broken, don't fix it. Everything is running very good! Edward & Betty 7/20/2009 |
Sarah was very helpful and answered my questions very quickly. Janine 7/20/2009 |
Christine was very pleasant! William 7/20/2009 |
As compared to Lending Tree, your firm is by far superior. Excellent experience! Jeannine 7/20/2009 |
Gina & Linda were both terrific, timely answers, and very professional. Charles & Debra 7/20/2009 |
From my perspective, the best things about AimLoan were: Your very informative website, especially the detailed listing of potential rates/points/fees that allowed me to comparison shop and develop a sense that AimLoan is a straight forward lender with no tricks up the sleeves and nothing to hide. Your people - very friendly, knowledgeable, straight forward, responsive, and interested in providing good service. David was excellent! Everyone I dealt with at AimLoan was great. I felt I was dealing with knowledgeable and straight forward professionals who wanted to get my loan arranged as efficiently and quickly as possible. Their information was accurate and reliable, their service and responses to my questions were very prompt. And I never felt like they were trying to do a sales job on me, as I have with several other lenders that I considered. Thanks for the excellent and fast service. I have already recommended AimLoan to family and friends. If rates drop further, I will come back to you myself. Tom 7/19/2009 |
Timely fashion and good communication. Shi & Derek 7/15/2009 |
Easy transaction. Easy communications. Shabnam was very helpful and always responded quickly to my questions. Leanne & Frank 7/15/2009 |
Rosie always responded immediately to both my calls and emails. She is extremely professional, knowledgeable, and polite. The entire process was the best I ever had. Barbara 7/15/2009 |
Lauren was great. Kept me in the loop the entire time. Jeffrey 7/15/2009 |
Khola helps give me great deals. Kathy was very courteous and went out of her way to help us in answering our questions as well as following thru the rate adjustment. I'm extremely pleased with Kathy and staff for their fast, professional loan processing. She helped answer all our questions and helped put our refinance at ease. Everything from signing the application (excellent website), processing the loan, mobile closing, and funding the loan was AAAA+++ I really think AimLoan is on top of it's game. If every company ran perfect, life would be a miracle. Highly recommend. I'm definitely referring others to AimLoan. Will 7/15/2009 |
The application process was very clear, transparent, and I appreciated the explanations easily obtained with a click. I liked the offered rate being easily obtained, no bait and switch. Paul 7/15/2009 |
You are more that 3X faster than the banks that are requesting 90+ days, same rates. Michael & Michele 7/15/2009 |
I wanted to take the time to commend Kristen Blinkhorn for her outstanding work taking me through the process on my recent home purchase. Closing on the loan was such a pleasant process. This is the 4th house my wife and I purchased, and this was by far the best experience we have ever had. Kristen was prompt in answering all our questions, was able to shorten deadlines in order to meet our target close date of last Friday. She was so resourceful and I would definitely ask her to help me with any subsequent home purchases. Thierry 7/14/2009 |
Shawnee, We appreciate your help in getting the loan processed quickly and smoothly in this environment. We will definitely recommend you to our friends looking for home loans. Thanks once again. Srinivas 7/13/2009 |
Very fast and efficient. Eric 7/13/2009 |
Melissa was very nice and helpful. She was good at keeping me informed. I will recommend AimLoan.com Nancy 7/13/2009 |
Christine was extremely helpful through the entire process. She performed exceptional customer service. I was very satisfied with the process. Arturo & Sheryl 7/13/2009 |
Everything went well. People were very professional! Ramona 7/13/2009 |
Rosie was very helpful throughout the proces and was very patient with us. Cheryl & David 7/13/2009 |
Linda always answered my questions promptly. Nancy & Marti 7/13/2009 |
Brad was extremely forthcoming, honest, and timely. Shivanand & Devina 7/13/2009 |
Returned messages promptly. Jose 7/13/2009 |
Kathy followed up immediately on all issues - that was a huge plus. Kathy was extremely responsive, accurate, and clearly cared about making sure I had what I needed to get closure as soon as possible. It was immediately clear that Kathy not only understands contracts, but she understands how customer service is key to AimLoan's business model. Candidly, she is a breath of fresh air from the poor service so evident in many of your competitors, and she is a great example of how you differentiate yourselves from those competitors. Mike 7/13/2009 |
Immediate answers to our question, constant correspondence. Brett & Josephine 7/13/2009 |
Thanks David. We will be recommending aimloan.com and specifically you for such a positive experience. Maria 7/10/2009 |
I am a third time customer. The loan process is very straight forward. Both Elizabeth and Linda were very responsive to each of my inquiries everytime. Chieu & Lan 7/10/2009 |
Everything that I experienced was very satisfying and easy. I have recommended AimLoan to all my friends. William 7/10/2009 |
Dawn B was always available and ready to answer any questions we had. Kept us updated (almost daily) on our re-finance. I was very pleased with her work. Mathew & Patricia 7/8/2009 |
Lauren went "out of her way" to be friendly, respectful, and reassuring. Robin & David 7/8/2009 |
Very responsive and friendly. Jon & Karen 7/8/2009 |
Perfect communication throughout. Ernesto & Marygrace 7/8/2009 |
Friendly, courteous service. Thomas 7/8/2009 |
The promised rates, points, and fees never changed - a welcome relief! Brent & Teresa 7/8/2009 |
The entire process was quick. Javier & Gema 7/8/2009 |
Carmela was very patient in regards to answering all my questions. Overall, I was very pleased with my service. And AimLoan delivered what was promised. Thank you for your help Carmela. Alexis 7/8/2009 |
I received a prompt response to all my emails, even if there was nothing new to report. I was very pleased with the customer service I received with AimLoan. Two of my co-workers are now going through them after having watched my progress through the re-finance. Thank you. Erich & Jennifer 7/8/2009 |
Nicole worked hard for us. I was very satisfied with her work. Bruce & Tricia 7/8/2009 |
Rosie was courteous, patient, and knowledgeable. Abdel & Anette 7/8/2009 |
Lora was excellent!! I closed a loan with her in the past and asked for her again. She was thorough, accurate, responsive, and she followed thru on everything successfully and in a friendly manner. She makes the process enjoyable. Everything ended up as planned. She's terrific!! I couldn't have been more pleased. Everything was perfect! Joseph 7/8/2009 |
Melisa was very helpful! Michael & Angela 7/8/2009 |
Hi David, Thanks very much for the good news that are loan has now funded. Thanks for all your help to get us through the process. I look forward to getting the final documents and any remaining funds. I have already referred family and friends to AIM Loan. Your company has many important advantages over other mortgage companies. So I'm glad to recommend you. Tom 7/7/2009 |
Dawn, it really has been a pleasure to work with you on this refinance as you are very pleasant, efficient and responsive - everything you want in your loan officer! Lynda 7/7/2009 |
I will certainly recommend AimLoan and also check back for future needs myself. The quick responses, up front low rates and ease to apply are all part of the package that make AimLoan such a good experience. You’re company is cool! Have a great 4th! Ours will be even better now Steve 7/6/2009 |
Hi Dawn, I just wanted to thank you for all your help in the recent refinancing I was really impressed by the thoroughness, responsiveness, and professionalism of Aim Mortgage . You personally made the process much easier with educating us on the papers needs, etc, and coordinating quickly with the second mortgage folks at Commerce--it also was relatively free of snags and hassles. Even the closing with the mobile notary you arranged was problem-free and right on time. Too often people only write in to companies with complaints. We wanted to write in with our favorable impression and tell you if we have firends or family doing refis, we'll let them know our positive experience. Steve & Karen 7/6/2009 |
Hi Raquel - I also want to say thank you. I have closed over 10 mortgage loans in the past and you rate as one of the best loan officers. Everything went smooth. Even when a small problem arose, no stress, it was taken care of ASAP. Interest rate was as stated as were points, & closing costs. We also closed with plenty of time to spare for the interest rate lock. Also love not playing phone tag. Email is much more efficient for me also. We promptly received a copy of our appraisal. This is a first. The notary (and this is a first) even printed out an amortization chart for us. Love it! I would highly recommend AIM loan and I would recommend they work with you. Thank you. Darren 7/1/2009 |
Thanks Lora I told Fabian this morning that I was actually very leary trying to do a transaction like this over the internet. But my AIM experience was great....you guys were efficient and met all your committments....and were very clear about the rules of the game up front...no surprises. When the appraisals came in lower than expected you worked with me to revise our approach...without charging me more. I had a relativley complex transaction..and with the low rates I know you guys were swamped but you still handled this very well I was and am very impressed with AIM. Thanks Again Thomas 7/1/2009 |
Promptly responses from loan processor. Willingness to help, showing efforts efforts to help. Wenkai 7/1/2009 |
Got it done as promised. Barbara & Eugene 7/1/2009 |
The process went through extremely smoothly with very limited need for effort on my side. I am extremely pleased how AimLoan stood by their rate lock. Rates went up by more than a point but nobody played any games on my lock. Martin & Ashwini 7/1/2009 |
I'm a repeat customer, so I know how you guys (and gals) operate. Mary was wonderful from start to finish-couldn't be more pleased. The loan closed and I got everything I was looking for!!! The service, as per usual, was outstanding! Keep up the good work!! Kenneth 6/30/2009 |
Overall I had a very good experience. Mohammad 6/30/2009 |
Nicole was very quick at responding to my e-mails. George & Susan 6/30/2009 |
Extremely responsive-very pleasant-extremely smooth process. Perfect process, fast and easy. I have been recommending AimLoan to all my friends and co-workers. Mark & Batia 6/30/2009 |
They were always courtious and friendly. Janis 6/30/2009 |
Elizabeth would get back to us on questions that day, even if it was 8pm. John & Elizabeth 6/30/2009 |
We appreciate Ms. Reyes keeping us informed and asnwering our questions throughout the process. She was extremely helpful. Mark & Susan 6/30/2009 |
Excellent communication from Kristen. Mary & Jeffery 6/30/2009 |
Follow up of Kristen was very good. Raymond & Shelly 6/30/2009 |
Very promptly responded to emails. Alan & Karen 6/30/2009 |
Sarah was always very responsive to any questions. John & Terri 6/30/2009 |
Very professional. Michael 6/30/2009 |
Came through on the loan at the rates promised! That was huge for us as we kept another broker running in parallel to manage our risk, and they didn't come through. Peter & Patricia 6/30/2009 |
Rosie was terrific. I am a demanding customer (ex corporate banker) and Rosie was responsive and knowledgeable. Margaret 6/30/2009 |
Rosie was exceptional to deal with. She was quick with responses to my questions/concerns. I will definitely recommend her in the future! Everything went very smoothly. Drew 6/30/2009 |
Every question we had was answered quickly. Every step of the process was easy. Edward & Elaine 6/30/2009 |
Overall, I am very happy with the refinance process using AimLoan and I have recomended it to all my friends, family and co-workers. John & Robin 6/30/2009 |
Angelina was very helpful and professional. She was very informative, clarified questions during the process and set one minds at ease. Stuart & Sylvia 6/30/2009 |
I just wanted to write you a quick note to let you know what a great job one of your employees, Raquel Reid, recently did processing our loan. My wife and I came to aimloan.com two weeks into our 30 day escrow after the lender we were working with informed us that he had not locked in the rate that he had previously quoted us and we were now facing a much higher rate than anticipated. We immediately locked in a much better rate with your company and Raquel took charge of processing the loan. I informed Raquel of the tight time constraints that we were operating under and she assured me that she would do her best to meet them. I was a little leery of going with an internet based lender at first because I thought that I would have a hard time getting in touch with the processor quickly and efficiently. My worries did not last long, however, became it was readily apparent that Raquel would always be quick to respond to my questions and concerns, of which there were many. In fact, on the day that we were set to draw up the loan docs, rates went down significantly, so I told Raquel that I wanted to take advantage of the aimloan.com policy that would allow me to float my rate down. Raquel took the setback in stride and made it happen almost immediately. I have just been informed that our loan is funding today, despite all odds that we would be able to meet our time constraints. I can't say enough about the good job that Raquel did and I wanted to make sure that you knew it. She was just great. I have already recommended your company to several friends and family members, one of whom is already in the beginning stages of processing a new loan now. I look forward to working with your company again in the future, the next time we purchase or refinance a property. Brad 6/29/2009 |
Shawnee , Thanks for all your great work! I appreciated your patience and help to get my requirements completed. I will let friends know about your great service! Brian 6/26/2009 |
Linda was excellent, everything was done as promised in a timely manner. Don't change a thing, extremely pleased. Francois & Leelee 6/24/2009 |
Lora was always friendly, helpful and did not waste my time. Greg & Julie 6/24/2009 |
Hi Lauren, Thank you very much. You've been very helpful throughout this entire process. My impression of aimloan is very positive and will not hesitate to refer you guys to my friends and to work you guys again if I buy another house! Jian 6/23/2009 |
Janice was willing to work later to accomodate the time change as we are on the east coast. Regina & David 6/23/2009 |
Offered to beat the fees of a competitor. Gina and Janice were very knowledgeable and helpful. I think you offer great service and I can't think of an improvement. Robert & Jacqueline 6/23/2009 |
Overall very smooth process for our refi. Kimberly & Raymond 6/22/2009 |
All calls and emails were returned promptly. I appreciate the efficient service. Thomas & Adriane 6/19/2009 |
Rian was particularly helpful during a busy time. She was supportive for me even when I complained about the amount of paper verification required. Excellent employee. Robert & Anita 6/19/2009 |
Quality of service provided by Lora was outstanding. Earl & Marie 6/19/2009 |
Christine did a great job pulling in the closing date to accommodate our schedule. Gregory & Marleny 6/19/2009 |
Linda Jensen was upbeat, on the ball and a perfect fit for my personality. Christine was very nice. Jeff & Kimberly 6/19/2009 |
Shabnam was easy to work with and seemed to be working hard for me. Daniel & Lori 6/19/2009 |
Excellent and effecient follow up. David & Ninder 6/19/2009 |
Janice recognized who I was and "included" me in the 'AimLoan' family. Steven 6/19/2009 |
You were great! Randy & Karen 6/19/2009 |
Speed of loan process was great! Joseph & Lynn 6/19/2009 |
Pleasant, not pushy, and answered all questions. Noel 6/19/2009 |
Our loan processor provided prompt, concise and professional courtesy in all aspects of the loan process. John & Loretta 6/19/2009 |
Rosie anticipated that we wanted to close our loan before the end of the month and worked to ensure that all the details were taken care of so that it happened. Robert & Barbara 6/19/2009 |
Fast response to phone calls and emails within an hour. This soothes anxiety over keeping rate lock! Andrew & Coleen 6/19/2009 |
Brad updated me constantly on the status of the loan. The entire process was very transparent. Anthony 6/19/2009 |
I was very pleased when I had asked I needed help pertaining to escrow, Raquel followed up immediately, got back with answers, and stayed on top of things. Larry 6/19/2009 |
General professionalism and understanding of my particular situation. Edwin & Kathleen 6/19/2009 |
Dawn was very pleasant to work with. Bruce 6/19/2009 |
Dawn was very helpful and informative with the actual processing of the loan and Debra was equally helpful with the application process. Overall we were pleasantly surprised and completely pleased. Christopher 6/19/2009 |
Extremely pleasant and knowledgeable. George & Carol 6/19/2009 |
Dawn was great...a real pleasure to work with! Brian & Sara 6/19/2009 |
Raquel was pretty responsive and friendly. Scott & Nga 6/19/2009 |
They were there for me when I had questions and answered email promptly! Charles 6/19/2009 |
Overall service from Carmela was great! Christopher 6/19/2009 |
Great at returning emails quickly. Daniel & Michelle 6/19/2009 |
Everything was on time. Qin & Zi 6/19/2009 |
Carmela responded to any questions very promptly and efficiently. It was a pleasure dealing with her and your company. Highly recommended. Thanks Arthur 6/19/2009 |
Great service! Gary & Rebecca 6/19/2009 |
Both Lora and Khola were prompt in requests for information and kept us up to date. Kevin & Elizabeth 6/19/2009 |
Nicole was a pleasure to work with. Martin & Mary 6/19/2009 |
Sarah, thanks. Thanks again for everything. As I told Deb - I am incredibly impressed with the efficiency and friendliness of your operation. It has been pleasure doing business with you guys! Rikva 6/18/2009 |
Dear Lori, I want to take this moment to say thank you very much for your sincere and persistent efforts in helping me, Tam and Vern with the loan on this home. From beginning to present, you have been a pleasure to talk to regarding the business at hand. I want you to know I understand the difficulties you were faced with in regards to communicating/coordinating information with the three of us simultaneously. This was truly a challenge. Through it all you kept your cool and up-beat attitude, which helps me emotionally as this is a very important event in my life. Joe 6/15/2009 |
Shawnee, You and your firm have simply been a delight to work with in the matter of refinancing our home. The transaction from our point of view appears to have been seamless and flawless. Kudos to you and the AIM team. Thank You again, John John 6/11/2009 |
Shabnam, Thanks!!! I have already been telling friends about the great service you have. You and Khola were always available and responded very promptly to both e-mail and phone calls. In addition, you were much more knowledgeable than the folks at Wells Fargo. Giving me accurate information on the conforming jumbo loan trigger dates and options ended up saving me tens of thousands of dollars on my refinance. Great job and great customer service. Thanks! Michael 6/11/2009 |
No hidden fees or surprise costs at the end. Notary coming to our home was VERY convenient. Sharon & Enrique 6/10/2009 |
Overall excellent experience. Michael 6/10/2009 |
Very responsive to email inquiries and friendly. A pleasure to work with. Notary home service is so convienent. Shaun & Joanne 6/10/2009 |
The person who initially helped me - ran through some different scenarios for me - helped me to understand how long it would be before breaking even on loan costs. Mark & Mary 6/10/2009 |
The process went very smoothly. No surprises! Easy app and lock process. Early estimates of costs were right on. Very pleased overall. Thanks Neil & Judith 6/10/2009 |
Very friendly and courteous service. Excellent re-financing experience! Robert 6/9/2009 |
Responded to questions and provided information that was requested. Don & Sally 6/9/2009 |
Elizabeth was very friendly. John 6/9/2009 |
Very goal oriented, efficient, and professional. Rinat & Yelena 6/9/2009 |
I thought Fabien acted in a very professional way, providing clear and concise information on what I needed for my loan. Kenneth 6/9/2009 |
Raquel was very good at keeping us informed via e-mail. Rhett & Jeannette 6/9/2009 |
Leilani kept me informed with everything. Maria & Jerry 6/9/2009 |
Thanks, Kathy. We've been so pleased with your service that we referred our son to Aimloan. I just hung up the phone from talking with him. He lives in LA, and he called to tell me how "fast" you guys were, and how delighted he is with the service he has received. Kudos to you! Judy & Floyd 6/8/2009 |
Linda was always available to us if we had any concerns or questions and was very knowledgeable about the process. Gordon & Maria 6/7/2009 |
I contacted 5-10 lenders and AimLoan offered the best rates and lowest fees for my refinance. They were trustworthy and prompt in approving my application and closing. Dorothy promptly responded to my e-mails. It particularly pleased me when she quickly arranged the appraisal and then e-mailed the appraisal at my request. Bradford & Stacie 6/7/2009 |
You made it easy! Penny 6/7/2009 |
Gina was great and the whole process was very easy! It was excellent! James 6/7/2009 |
Excellent service overall. The online application process was very fast and convenient. Gina took the extra time to make sure we received our documents and called us to follow up. Bernard & Susan 6/7/2009 |
Communicated via email efficiently. Patrick 6/5/2009 |
Rian was very good holding to our schedule of an early June close. She returned calls promptly and was easy to work with. John 6/5/2009 |
Nicole worked extremely hard to get this loan through. She was courteous and friendly. Edna 6/5/2009 |
The loan was processed extremely fast and efficiently. Nicole was very courteous. All in all it was a pleasant experience. Drew 6/5/2009 |
Gina was very helpful and really helped our loan approval to go smoothly. She even gave us some tips during the appraisal process. Cecilio 6/5/2009 |
Dawn was very courteous and returned all phone calls and emails promptly Michael 6/5/2009 |
Dorothy Serna was very helpful. My situation was not routine and she was very patient. Denice 6/5/2009 |
Dorothy was my only contact. She was great and quite unflappable though I asked her to change some items on 3 seperate occasions. Really, this loan was seamless and perfect in execution. I attribute that to Dorothy. Ronald 6/5/2009 |
Prompt response, friendly, and knowledgable. Chih 6/5/2009 |
Were very helpful and quick to return calls. Gerald 6/5/2009 |
Kept me up to date. Thomas 6/5/2009 |
We loved Raquel! She was easy to work with, kept us informed and made the process fun! Robert 6/5/2009 |
Lori went the extra mile to help with a subordination issue with an uncooperative lender. I really appreciate Lori's excellent service. She was always responsive and very helpful. Linda was great getting everything rolling. Molly & Charles 6/2/2009 |
Regularly kept me informed on a daily basis about the status of my loan process. Returned all messages very promptly. David 6/2/2009 |
Followed up emails with a phone call. I was always comfortable with where I was in the loan process. Leland 6/2/2009 |
Rosie was very prompt in replying to my inquiries and in general handling my loan. The whole thing went very smoothly without any glitches. Rosie was very thorough and very knowledgeable. Ali 6/2/2009 |
Answered questions in a timely manner. Carlos 6/2/2009 |
Gina called us to introduce herself when there was a change in our loan consultant. She was very responsive to our questions, answered our emails quickly. Gina was excellent throughout the whole process and made the experience painless. She is an excellent asset to your company. Diana & Fred 6/2/2009 |
Great response time on questions. Francis & Trina 6/2/2009 |
We received the funds by wire Thursday morning. Please be assured that you will receive the highest rating from us on the survey because you deserve that. It was always a pleasure dealing with you and you were always prompt, courteous and pleasant in responding to my inquiries. I always tell people I have had 3 or four loans from Aimloan on several homes and always get the best deal. However, when I refer them to Aimloan.com they seem to think they can do better and use a different service. Inevitably they tell me in expletives how they were jerked around and they wish they had gone with Aimloan. Hopefully someone will actually follow my advice someday and find out what a pleasure it is to do business with you. Ronald 6/1/2009 |
We are writing to commend your employee, Gina Perry, on a job well done on our recent refinance loan. From the first day she was responsive, timely and very professional. We truly appreciate Gina taking the time to call us and introduce herself when she took over for Heidi as our loan consultant . Gina always answered our emails and inquiries promptly and was always very professional and knowledgeable through out the loan process. Gina was able to get our loan closed within the allotted time even with an appraisal delay. Gina made the loan process painless for us and we would highly recommend AIM Loan to our family and friends. Gina Perry is a true asset to AIM Loan and we look forward to having the privilege of working with her again when we have mortgage needs. Diana 6/1/2009 |
I just finished refinancing my home loan with aimloan.com. Fabian was my loan officer/handled my file. While the refi process certainly wasn't enjoyable, Fabian made it quite benign, especially when compared to my original loan process, by acting in a professional manner and giving me clear and concise instructions on what documents were required. He was very responsive to any questions I had, making the process relatively easy. I would heartily recommend Fabian and aimloan.com to anyone who is looking to get or refinance a home loan and wanted to let you know this. Thank you Kenneth 5/29/2009 |
Janice, her assistant, and Linda were wonderful throughout the long, time-consuming process. David & Valerie 5/29/2009 |
When I first called, I was agitated because of the confusion that other lenders had created for me. Your operator/receptionist calmed me down and reassured me; then she connected me with others who gave me more confidence about my effort to refinance my mortgage. Once Gina became my contact, she just did everything right. my interaction with AimLoan.com was really a pleasure, and I am delighted with the outcome. Barry 5/29/2009 |
Courtesy and promptness and knowledge. The service was excellent. Jeanette 5/29/2009 |
Nicole was very pleasant and easy to work with. Michael & Kathryn 5/29/2009 |
Raquel was very helpful and efficient and made the whole process incredibly easy and fast. Completely satisfied! Carol & Timothy 5/29/2009 |
Very efficient process - helpful. Couldn't be better. Daniel and Laurie 5/29/2009 |
Rosie was very pleasant, very reachable and always had the info I needed. Every detail was covered - could not be better. Vince, thanks for the great loan and service! William & Karen 5/29/2009 |
Very satisfied. Keep doing what you're doing Paul 5/28/2009 |
Lora was right on top of it. Thanks Lora! Max 5/28/2009 |
Jamie was very helpful and friendly. Gina was efficient and always courteous. Joseph 5/28/2009 |
Kristen was really knowledgable and helpful on all my questions. David 5/28/2009 |
Responded to all my questions promptly. John 5/28/2009 |
Nicole did a great job on prompt call returns and updating on progress of our loan. Dennis 5/28/2009 |
Dawn was friendly and upbeat both on the phone and in her emails. She made the process seem easy instead of daunting. Susan 5/28/2009 |
Kristen was great! Debbie 5/28/2009 |
Gina was wonderful to deal with. She would call me back after hours to answer my questions or even email me on weekends if necessary. She was wonderful. I was 100% satisfied and have already been referring my friends who I know want to refinance. It has been a great experience, easy and simple, and I loved your website. Nathalie 5/28/2009 |
Always returned calls and emails. Eric 5/28/2009 |
Raquel was very professional, courteous, informative. High caliber of service. Exceptionally qualified, competent employee. Arnold & Roberta 5/22/2009 |
Dorothy - polite, prompt, and informative. Barbara 5/22/2009 |
Prompt response to email. Gary & Pamela 5/22/2009 |
Outstanding Q&A on website! Jeremy 5/21/2009 |
Linda was always courteous when corresponding. Todd 5/21/2009 |
Shabnam was awesome. Made sure requests I had were done even if out of the norm. Tom 5/20/2009 |
Good service and timely response. John 5/20/2009 |
Excellent communication all the way with Lora! Loren 5/20/2009 |
Christine did a great job keeping up during this busy time. John 5/20/2009 |
Fast response to my question/concern. Dan 5/19/2009 |
Questions answered in a timely and professional manner. Edward 5/18/2009 |
Lori returned my calls promptly. Mark 5/18/2009 |
Process was painless. Lori 5/18/2009 |
Janice was very helpful on 1st contact, so much so I decided to go with AimLoan. Shirlene 5/18/2009 |
Ms. Rahim and Ms. Thompson were very courteous and friendly. I like that in a person. Don't change a thing! Bernice 5/18/2009 |
Shabnam returned all my calls the same day. Everything went just as planned. I was skeptical at first since I was burned by my last loan consultant who slipped in two addendums at the last day of signing. But not with Aim! Very trustworthy! John 5/18/2009 |
Overall, the process was easy and email communication worked well for me. Chris 5/18/2009 |
Everyone was so friendly and eager to help. Maria 5/18/2009 |
Melisa was fantastic from start to finish-perfect job! Keep doing what you're doing! Andrew 5/18/2009 |
Rosie was very efficient and made the process quick and easy. Nothing could make it go better, it was the easiest transaction I ever had. Ricky 5/18/2009 |
Very courteous and helpful. Dario 5/18/2009 |
Lori was very helpful responding my questions. Gustavo 5/15/2009 |
Linda handled our loan better than ever imagined. Ours was a complicated loan and she had to do extra work to keep us going and we appreciat her very much. Theodore and Charlotte 5/15/2009 |
Kristen was simply on the ball. Super fast email response times. William 5/15/2009 |
I really appreciated our email exchanges. Rosie was great about sending me status updates and promptly replying to any email I sent. Your website is great and there were no surprises through the whole process (except, of course, I was positively surprised by the great customer service). Thanks! Eric 5/14/2009 |
Keep up the good work! Brent 5/14/2009 |
Excellent follow through by both Lora and Janice. Sheri 5/14/2009 |
Everything was done in a timely fashion - excellent! Douglas 5/14/2009 |
They responded to my questions quickly. Excellent, reliable service. Timothy 5/13/2009 |
Kept me informed on the status of the loan. Laura 5/13/2009 |
Linda and Raquel were both great! Jay 5/13/2009 |
Maricruz made it seem as if I was her only client even though I know she had many others she was handling. Randy 5/13/2009 |
We were on a tight closing schedule and Lora was mindful of that and we made our closing date. James 5/13/2009 |
Christine always kept me in teh loop and updated me promptly. Great Job! Anthony 5/13/2009 |
Great communication. Katherine 5/12/2009 |
Kristen is prompt and intelligently answered my questions. I like internet business and e-mail communication. Aim seems great at this. Steven 5/12/2009 |
Very friendly and easy to work with. There was never any question about the accuracy of the terms - everything was exactly as specified. Dawn was a real pleasure to work with. Although she was very busy, she always had time for questions. Jack 5/12/2009 |
Everybody is very friendly and helpful. Duong 5/12/2009 |
Raquel did a great job of keeping me in the loop. She also didn't mind when I asked questions. Paul 5/12/2009 |
Raquel: I would be totally remiss if I did not take this opportunity to thank you for your assistance while we were processing our refinancing. You exhibited exceptional professional as well as people skills. I thank you for your intervention, and the courtesies in responding to my numerous questions and concerns. Undoubtedly AIM can be quite proud of having your association to utilize your talents and services. My wife and I wish you much continued success with your career. -Arnold Arnold 5/11/2009 |
Linda was great. I feel that she helped get me the lowest rate available. I really like the mobile notary. This was the easiest real estate transaction I have ever been a part of. I really liked the fact that there was no salesman. David 5/7/2009 |
Very friendly - answered all my questions. James 5/7/2009 |
Shabnam was particularly professional in her responses to my questions. Joe 5/7/2009 |
I like the fact that I received a phone message in addition to the email. I am not computer competent but with some help, managed to complete all forms. Everything went smoothly. Marilyn 5/7/2009 |
The quoting process with Ted was flawless, as was the mobile notary service. Christopher 5/7/2009 |
Nicole was fantastic. She kept us informed and answered all questions promptly. Very personable and helpful!! Francisco & Lidia 5/7/2009 |
Nicole was very efficient and good communicator. James 5/7/2009 |
Gina is the best! It seemed she was my champion inside of AimLoan. While response times are slow, I knew she was on the case. David 5/7/2009 |
Melisa kept us informed! Michael & Jenay 5/7/2009 |
Very competitive rates and fees. Good service. Khola answered my email promptly. Lijing 5/5/2009 |
I was wondering if you'd do me a favor and let Nichole's supervisor/manager know what a wonderful job she has done with my loan, especially in dealing with the title company who seem to lack many of Nichole's better qualities. I truly appreciated her continued work toward resolution and how pleasant she is on the phone. I realize your industry is currently under extreme demand and feel it's important to recognize when someone is able to meet this demand while still making the customers feel like their problem is the most important issue they're addressing. Harold 5/5/2009 |
Prompt answers to questions and constant updates regarding loan status. Ronald 5/1/2009 |
Maricruz was pleasant to deal with. Robert 5/1/2009 |
Kept us informed through entire process. Edward & Laura 5/1/2009 |
Dawn went out of her way to expidite the loan. Doris 5/1/2009 |
Christina was great - very responsive and made it clear just what was needed. I also liked the fact that the documents I needed to provide were much fewer than when I last refinanced six years ago. John 4/30/2009 |
Clear communication and availability. Also prompt responses. Assigned single representative to work with. Natalia 4/30/2009 |
Dorothy was an excellent communicator. She was very personable and professional. I felt confident that she was moving our loan along smoothly. James 4/30/2009 |
Lora was very friendly and quick to respond. Daryl 4/30/2009 |
Linda suggested that we use my credit to qualify for the loan. Doing so saved us a couple thousand dollars. She is a pro! Elizabeth was also very good, always answered my calls and question promptly. Closing was a breeze. Wayne 4/30/2009 |
Maricruz was very patient. She followed phone calls with emails and vice versa. Anytime I emailed Maricruz, her response was quick. In fact, my replies to Maricruz were slower that her replies to us! Ray & Anna 4/29/2009 |
Friendly and responsive. Carl 4/29/2009 |
Elizabeth is very friendly and nice. Avetis 4/29/2009 |
Kristen returned my emails and calls promptly keeping me informed throughout the process. Linda was very helpful and worked fast when I gave her a short turnaround situation. Molly 4/28/2009 |
Kristen was very responsive during what I'm sure was an extremely busy time and always provided clear and accurate answers to my questions Daniel 4/28/2009 |
Linda was prompt in answering my emails and handled my loan application very professionally. Michael 4/28/2009 |
Christina was a pleasure to work with. She had a great sense of humor and a great sense of customer service. She answered all questions clearly and quickly. She is an asset to your company. Bradley 4/28/2009 |
Quick responses and kept us up to date on the loan process. It went very smoothly. Michael 4/28/2009 |
Raquel was one of the best associates in this business that I have ever worked with. She was pleasant and helpful in answering all questions. Marilyn 4/28/2009 |
Lora was extremeley helpful adn responisve throughout the entire process...always keeping me informed and answering all my emails promptly. She was able to resubordinate my HELOC easily when other lenders said it could not be done. Joseph 4/28/2009 |
I enjoyed working with Shabnam. She was very nice Jeanne 4/28/2009 |
Very professional and honest. God bless your company and your employees. We love you guys. Take care. Issa 4/28/2009 |
Courteous and friendly Vinh 4/24/2009 |
Nicole was extremely friendly and went out of her way to be helpful and answer all of our questions Robert 4/24/2009 |
I was very pleased withthe quick response to all my questions and emails Sharyn 4/24/2009 |
Followed through in a timely manner and always helpful and friendly William 4/24/2009 |
Janice was able to match a more competetive rate from a competitor to keep the loan with Aimloan Todd 4/24/2009 |
Melisa was prompt and courteous at all times. We were very pleased! Keith and Jennifer 4/23/2009 |
Elizabeth kept me well informed and made it easy while I was out of town during much of the process. Darrick 4/23/2009 |
Thank you for just keeping up during the refi boom! Great service overall-you basically did exactly what you said. That's big in my book. Bruce 4/23/2009 |
Very bright and knowledgeable, coherent to what I needed to do step by step and very thorough! Very satisfied. William 4/23/2009 |
Kristen did a fine job and handled everything very well. Overall, I was definitely satisfied and will recommend your company. Steven 4/21/2009 |
Prompt response to inquiries (phone & email). All of my questions were answered quickly even if they were lengthy. Jeff 4/21/2009 |
Never a long wait for email response Richard 4/20/2009 |
Returned emails promptly. Karah 4/20/2009 |
Prompt returned emails and calls. Simon 4/20/2009 |
Everyone I dealt with was very responsive and very professional. My local credit union could not match your closing costs. There were not as responsive either. When I needed to ask a question of Lora, she always responded promptly either through email or a phone call. When deciding whether to lock my rate, Linda was very understanding. James 4/20/2009 |
Christine made everything go really smooth. I like that she is so responsive to email. James 4/20/2009 |
Very professional Michael 4/17/2009 |
Overall happy with the service Christina offered us. Also LOVED the at home closing! So convenient especially with 3 kids! Jeffrey & Robin 4/17/2009 |
Professional! Keep doing what you're doing! Alec 4/17/2009 |
Able to close within 30 days Robert 4/17/2009 |
Good email communication! Gregg and Marie 4/17/2009 |
Very courteous Michele 4/17/2009 |
Lora took on some extra effort to set up our closing the next day, which was a Saturday, after everything was ready because I wanted to close sooner. Karl and Diane 4/17/2009 |
Dorothy is a professional! I am very satisfied Robert 4/17/2009 |
Linda and Elizabeth were wonderful and knowledgeable on top of the whole process. Continue with what your are doing. Since I first transfered my loan to you, you were professional and unbelieveable. I am telling my family, friends and coworkers about aimloan.com! Thank you! Alicia 4/17/2009 |
The associate was very friendly and worked in a timely manner. Christopher 4/17/2009 |
I was a bit skeptical at first-the rates for my jumbo refinance were lower than any other program I could find. So I kept waiting for the "catch." But the process went smoothly, the service was great, and I couldn't be happier. Dorothy acknowledged receipt of emails promptly, and answered my questions by days end. Larry 4/15/2009 |
Nicole did a "beyond the call of duty" more than once. All in all you have a good team. Martha 4/15/2009 |
Kristen was very quick to respond to my emails and really helped me to meet important deadlines. The great customer service is what sets you apart from other low cost lenders. Thanks! Andrew 4/15/2009 |
Always quick to respond. Requirements were clear and direct. John 4/15/2009 |
Very knowledgeable, friendly, and responsive. Susan 4/14/2009 |
Dawn was great. She always had time to take care of my questions. Chris 4/14/2009 |
Very responsive, appreciate great service! They were terrific! Helen 4/14/2009 |
Shabnam was very pleasant and informative. My closing was quick and went very smoothly. Donald 4/14/2009 |
Quick responses to e-mails. David 4/14/2009 |
I was hesitant using an online loan website without personally knowing anyone. I was pleasantly suprised the staff of AimLoan was professional, fast, and A+ service. Kristen was always professional and was on top of her game (fast, expertise). Rocky 4/14/2009 |
Very pleasant and less paperwork John 4/9/2009 |
Dawn was extremely nice. Also, very professional. I was completely satisfied. This was the easiest ref ever! John and Mindy 4/9/2009 |
Resolved unusual problems quickly Robert 4/9/2009 |
Lori was very responsive, particularly when there was a problem with the mobile notary not showing up. She stayed in touch and made sure everything got taken care of. Overall an excellent experience. This is now our 4th refinance and was one of the best experiences we've had. All of our questions and issues were dealt with promptly and professionally. We're very satisfied aimloan.com customers. Cary & Angela 4/9/2009 |
Easiest refi we have ever done. Christina kept us informed and made us feel like family. Keep up the good work. Albert 4/9/2009 |
They seemed to really care Fereshteh 4/9/2009 |
Kristen was always very positive and helpful. She was very responsive- sometimes replying on weekends and after hours. Tiffanie 4/9/2009 |
Nicole re-worked the loan to obtain a lower interest rate on her own initiative. Walter 4/9/2009 |
Just the fact that Nicole returned messages promptly was the thing I appreciated the most. Margaret 4/9/2009 |
Concise, accurate, loan status, well setup closing paperwork. Alex 4/9/2009 |
Kept the loan process going and kept me informed. Professionalism is important and AimLoan displayed this! Carlos 4/8/2009 |
All of our contact was with Kristen who was a joy and delight to work with. We want to express our grateful appreciation for the professionalism she brought to the entire loan process along with her caring spirit. In all of our correspondence, she was pleasant, courteous, helpful, knowledgeable, and timely in replying and a joy to work with. It has been a pleasure to do business with Kristen and AimLoan. It will be a joy to recommend you to others (already have). With all that has happened recently within the mortgage industry the quality and expertise of AimLoan has not diminished. Jerry & Angie 4/8/2009 |
Explained loan process and cost breakdown. Maria 4/8/2009 |
Lori was very professional. She answered my questions promptly. Lori is a great asset to your company. Denise 4/8/2009 |
Melissa/Jill, I would like to take this opportunity to express my satisfaction with the assistance provided thus far by Lori. She has been assisting me during the processing of my loan application. During this time she has demonstrated outstanding customer service. She has always responded to all emails and phone calls in a timely manner and has answered all my questions and requests to satisfaction. It is with great pleasure that I give her my highest praise. It is not everyday that one experiences great customer service like this, and in my opinion she should be rewarded. Danny 4/7/2009 |
Dawn was GREAT! Will recommend AimLoan. Larry & Lauren 4/3/2009 |
Responded quickly to emails. Todd & Janice 4/3/2009 |
We were treated with great respect. I may have had some unusual questions but all were answered very nicely. So courteously, made us understand all questions asked. Everything went well. Henry & Dianne 4/3/2009 |
Called me back promptly Jeffrey 4/3/2009 |
Kristen was very prompt to reply to our questions. Jack & Cynthia 4/3/2009 |
Kristen was super responsive, pro-active, and friendly. All was great! Donna & Kevin 4/3/2009 |
Lora was extremely helpful and I feel very fortunate to have had such a friendly, warm, and professional woman support a first-time home buyer. Lora was prompt in returning calls and emails. She patiently provided thorough answers and eased any concerns I had. Thank you Lora! Charlie 4/3/2009 |
Shabnan sent me detailed information about the different options- Excellent! Stephen 4/3/2009 |
Gina was always friendly, very patient, communicated clearly and was a pleasure to work with. Timothy & Renay 4/3/2009 |
Both Gina and Linda were exceptionally courteous and professional in my dealings with them. Jeffrey & Pamela 4/3/2009 |
Quick responses to questions Craig & Kristi 4/3/2009 |
Christine Camana was EXCELLENT. I have purchased three homes & refinanced them each 2 or 3 times. This was the best and easiest! I will recommend to everyone. Guy 4/2/2009 |
Christine was very professional, answered all my questions promptly. She never tried to sell the loan aggressively, made sure that I understood everything. The more I dealt with Christine, the more confident I became of AimLoan's professionalism. The whole process from start to finish worked like clockwork precision. Sanjay 4/2/2009 |
Once an issue wass raised, Christine worked hard to resolve it. Richard 4/2/2009 |
Shabnam was so very polite and helpful. Danne 4/2/2009 |
Shabnam took extra effort to close my loan before we left for our 3 week vacation. Edward 4/2/2009 |
Shabnam was very courteous and friendly. James 4/2/2009 |
Shabnam really helped to have our loan processed and went the extra mile when our HUD 1 was wrong to correct. William 4/2/2009 |
Returned phone calls and emails within 24 hours. Sherry 4/2/2009 |
The service I received from AimLoan.com staff was nothing less than exceptional. From start to finish everyone I dealt with was professional, courteous and helpful. This was particularly impressive to me because it was during a time when loan initiation volume was very high due to historically low interest rates. Prior to finding AimLoan.com on the internet I had called both the home loan department of my bank and my existing home mortgage lender expressing an interest in refinancing and neither one ever bothered to return my call. I appreciate the outstanding service AimLoan.com offered while providing absolutely the best deal on rates that I could find. Your lender fees were exactly as quoted with no last minute or hidden costs. I am currently looking for a home to purchase as an investment property and plan to use AimLoan.com (have already received pre-approval) despite concerns voiced by my Realtor over using an "Internet" lender. My assurance to the agent is that after the transaction is completed he will consider AimLoan.com equal or superior to the local "brick & mortar" lenders he uses. And I will gladly recommend your service to anyone I know who is shopping for a home loan. Richard & Lynn 4/2/2009 |
Got back to me in a timely matter. Stanislaw 4/2/2009 |
Shabnam was always available when I called, and if not, promptly returned my call. Her communication on status or requirements was prompt and timely. Hogan & Jean 4/2/2009 |
Very fast, no nonsense company. An excellent choice for "computer savvy individuals." John & Letty 4/2/2009 |
Coordinated 4 seperate re-financings at the same time without major problems. Processor was very knowledgeable and all the paperwork was correct. Timothy & Eileen 4/2/2009 |
She kept me updated, let me know whats going on all the time. Gave me answers to all my questions asap. Teresito 4/2/2009 |
Responded to all my questions promptly. Troy 4/2/2009 |
Melisa was wonderful. She was always prompt in responding and kept me informed through the computer process. Don 4/2/2009 |
Melisa is very efficient and knowledgeable. Eric 4/2/2009 |
Melisa was very helpful in all of my interaction with her. She did an excellent job clearly indicating what I needed to provide and the timing for each step in the process. Overall, obtaining a loan through AimLoan.com was an order of magnitude more convenient than obtaining our previous loan. Matthew & Davina 4/2/2009 |
Melisa responded to any of my questions very quickly. She worked long hours and even weekends. William 4/2/2009 |
I was suprised to get responses from Lori on Sunday evenings! Harry & Ruth 4/2/2009 |
Lori was always courteous and sure to answer any of my questions. Michael & Wendy 4/2/2009 |
Janice was very helpful and friendly. Leonard & Cindy 4/2/2009 |
Both Linda and Lori are very personable and do whatever it takes to make you feel comfortable and important. Your concerns matter to them. Alan 4/2/2009 |
Easiest mortgage process I have ever been through. Lori was always quick to respond to my questions and she kept me updated throughout the process. I have already referred your company to several friends. George & Lisa 4/2/2009 |
Lori was always on top of things-easy to deal with and clear in her instructions and requests. I have done this (refi) several times over the internet, and by far, this was the best experience! Mark & Leslie 4/2/2009 |
It was all great-no complaints! Lori was terrific! She responded quickly and was helpful and friendly. I will definitely refer other friends to your website! Thanks for your speedy work. Debra & James 4/2/2009 |
Lora's overall performance was excellent. Terry 4/2/2009 |
Lora was consistently informative, honest, dependable, and reliable. Another "bait & switch" broker offered a better rate and closing costs than AIM but then added a "suprise" $5K of lock extension fees the day of close. As a result, I rescinded my offer with the broker and closed w/AimLoan. AIM & Lora were always honest, up-front, trustworthy, and reliable. I would highly recommend AimLoan to friends and colleagues. Thanks for a smooth transaction! Geoff & Jennifer 4/2/2009 |
Khola was not pushy and Lora was very good at getting back to me. Jane 4/2/2009 |
I am satisfied with the way my loan was processed by AimLoans, especially the professional way I was treated by Lora. She was professional, courteous and processed my application in an expeditious manner. She did an excellent job. AimLoan should be very proud to have such an outstanding employee. I will definitely recommend both to my family and friends. Roberto 4/2/2009 |
Lora answered when I called back. She was extremely courteous and helpful. Paul 4/2/2009 |
Arranged a smooth signing while we were on vacation in Lake Tahoe. Simon & Melissa 4/2/2009 |
Lora kept on top of things and kept us well informed. Marla & John 4/2/2009 |
Dawn was very friendly and efficient. Thank you for the great service. Very happy with my experience. Timothy & Rosa 4/2/2009 |
I have used and referred you several times. It is by far the best service level of all finance companies and has excellent rates. Andrew & Frances 4/2/2009 |
They were persistent in dealing with WaMu. Dawn often needed to re-explain, in simple terms, aspects of our application. She was always patient. Daniel & Olga 4/2/2009 |
Dawn is very personable and patient. Frances 4/2/2009 |
Requests for information were responded to promptly. Information provided was clear and useful. Michael 4/2/2009 |
Courteous, quick follow up. Siegfried 4/2/2009 |
Responsive, friendly, courteous. It works as structured. Raymond & Patricia 4/2/2009 |
Very prompt and courteous. Barbara & James 4/2/2009 |
Linda is very helpful and professional. She patiently guided me and made me understand how to choose the loan that is suitable for me. I learned a lot about mortgage refinance from her. Also, she always anwsers questions and solves problems in friendly and timeless manners. Lisa & Michael 4/2/2009 |
Elizabeth took the time to explain the whole loan process, since this was our first time with refinancing. We were very satisfied with the whole process. John 4/2/2009 |
Very quick in returning phone calls and letting us know status of loan. Dennis & Virginia 4/2/2009 |
Elizabeth was very responsive and pulled together a great loan for me. Seth 4/2/2009 |
Very prompt email responses, very clear on paperwork required. Very smooth process. Carol & Robert 4/2/2009 |
Elizabeth was great! Would refi or refer your company just because of her, she was very helpful. She is a great asset to your company. Patrick 4/2/2009 |
I dealt with Dorothy on a regular basis and she was excellent to deal with. Always kept me updated as things progressed. Scott & Catherine 4/2/2009 |
The process was just amazingly quick, simple and painless. John 4/2/2009 |
Answered all my emails and calls. Howard & Maria 4/2/2009 |
Dorothy was very quick to e-mail me back if I had any questions. Douglas & Angie 4/2/2009 |
Janice and Dorothy were there for us every step of the way. Thanks! John & Marcie 4/2/2009 |
Prompt email responses to questions. Craig & Dayna 4/2/2009 |
I wouldn't change a thing. Because of everyone's professionalism and the timely manner that we received the paperwork and the information on those papers being correct, I would definitely consider AimLoan again. Michael & Mayra 4/2/2009 |
I like how Rian quickly responded to my calls and emails. She went above and beyond to help us close with ease. I thought, from the beginning to the end, all went very smoothly and promptly. Taehyeon & Kyunga 4/2/2009 |
Janice was just an outstanding person to deal with! Brian 4/2/2009 |
Kept me posted on the loan progress. Robert & Shelly 4/2/2009 |
Quick, painless process. Would definitely recommend! Thanks again. Nancy 4/2/2009 |
You just keep getting better! This is the 3rd time since 1998 we've enjoyed AimLoan.com. The e-mail communication and processing of requested information was clear, concise and effortless. Very efficient process. Keep up the good work! John & Marilyn 4/2/2009 |
Christina was awesome. Your process is wonderful and easy! Cat & Jay 4/2/2009 |
Kristen was on top of everything! Christina stepped in and got things on track at the beginning of the loan. Excellent service. Thomas & Kimberley 4/2/2009 |
Kristen was extremely helpful and courteous. Your services are fantastic! Cyndi & Patricia 4/2/2009 |
Fast, accurate, excellent rate. What else could I ask for? Johannes & Narumol 4/2/2009 |
I just wanted to say "Thanks!" for sticking with us and helping us get this approved. I know you worked hard on this. The savings this loan provides means a lot to our family. Doug 3/4/2009 |
Shabnam was always on top of things and kept our mortgage application moving along. Ricky and Cheryl 2/28/2009 |
Whenever Shabnam encountered an issue she promptly contacted me and presented me with the situation and options to address the situation. John and Eliza 2/28/2009 |
Aimloan has been a wonderful company to deal with. We thank you for your customer service, fast response time, and ease of process. Raghu and Dolly 2/28/2009 |
I was very pleased with how quickly my questions were answered. I will definitely refer friends and family. Jose and Elizabeth 2/28/2009 |
Lori did a great job and always kept us well informed. Ron and Dawn 2/28/2009 |
The low rates and fees are amazing, the rebate to die for. I spent a significant amount of time a year ago researching the lowest rates and fees and I could not find a single company that came close. Lori was always prompt and professional. Kevin and Jeanette 2/28/2009 |
Dawn was fast to respond to our questions. Kevin and Elaine 2/28/2009 |
Talked to several associates within your office as I completed a multi-internation online application and needed assurance that my info was there and not getting lost. Each associate was understanding and helpful to get me locked in right away. Barry and Emily 2/28/2009 |
Responsive to our concerns about closing on time, how accurate is the online upfront costs compare to actual upon closing. We did not encounter any surprises. Thao 2/28/2009 |
Janice and Dorothy's team did an excellent job! Clifford 2/21/2009 |
Elizaabeth was very responsive-good communication. I liked the fact that everything was handled via email and remotely. This was very convenient. John and Trish 2/21/2009 |
Kristen provided a high quality of customer service. She was always was so helpful, prompt and professional. We are very satisfied customers. David and Gina 2/21/2009 |
Lora answered all my questions in a very prompt fashion. Linda helped lower my rate. Roger 2/21/2009 |
Lora was very easy to work with. It was all good! Thomas and Katharine 2/21/2009 |
Khola, Michael and Lora were amazingly helpful and friendly! I cannot be more pleased. You have my highest recommendation. Robert and Jose 2/21/2009 |
Rian was extremely friendly and helpful. she gave good information quickly. The site was very easy to use. The rate we got ws extremely competitive. The process was much easier and cheaper than any of my previous refi's. Aimloan delivered exactly what they promised. Frank and Julia 2/21/2009 |
Undoubtably busy, but Rian was extremely pleasant. Steohen and Margaret 2/21/2009 |
I'd like to thank Shabnam for her professionalism and deligence. I knew that Aimloan.com had tremendous business volume at the time, and Shabnam still was able to get all my questions addressed. Allen 2/21/2009 |
Shabnam was excellent. Very helpful, very knowledgeable. Timothy 2/17/2009 |
Khola went out of his way to help us even after the loan was sent to Shabnam. Frank and Kristina 2/17/2009 |
Rian was awesome! Very friendly, informative, organized and helpful. I cannot thank her enough! Aim rocks! I've already referred at least 5 other people. Thank you! Kelly 2/17/2009 |
Linda and Melisa went above and beyond to answer my questions and help me buy my first home! David and Ashleigh 2/17/2009 |
Ted and Melisa were both terrific. All my initial questions were answered right away and made it easy to start the process. Once the application was handed off to Melisa, she processed everything quickly and accurately. She also emailed updates to us as needed, leaving no doubt where we were in the loan process. It was by far the easiest refinance we've ever done. That, along with the great rates made the entire experience a very positive one. The Aimloan.com website was easy to use, and the online application process is one of the best one's I've seen. There are a lot of mortgage companies out there but only a few of them can truly be considered industry leaders-Aimloan is certainly one of them. If you're reading this and considering working with Aimloan, you won't be disappointed. It's all about service and price, you'll get it all here. Paul and Robin 2/9/2009 |
Shabnam was terrific! Calls returned promptly and questions answered in a timely manner. I am very tough in demanding good customer service, so consider this a glowing evaluation. I had an issue with getting the closing scheduled and Shabnam came in on Sunday and addressed my issue. Terrific customer service!! Jennifer and Scott 2/9/2009 |
Kristen provided excellent, friendly service. She kep me well informed throughout the whole process. Daniel 2/9/2009 |
Dorothy pulled everything off without any errors, glitches or problems She scored 100/100. Robert and Merilu 2/9/2009 |
Everyone was polite and courteous. Judith 2/6/2009 |
Kristen was great. She was extremely fast and efficient on all my loan process. She is an excellent employee. Daniel 2/6/2009 |
Elizabeth was very courteous and professional. Stephen and Providencia 2/6/2009 |
Dorothy put up with my constant bothering and questions. Thanks Kimberly and Lawrence 2/6/2009 |
Dawn kept working on my file despite her cold and my downpayment challenge. Thanks, well done! David 2/6/2009 |
Melisa kept me informed on what was going on with the loan process at all times. Albert 2/5/2009 |
Great Service!! Would use you again. I would recommend you to others. Steven and Susan 2/5/2009 |
Elizabeth had a friendly attitude and I felt I was being cared for. James 2/5/2009 |
Rian called and emailed promptly. She was very friendly and professional. AWESOME!!! Diane and Brent 2/5/2009 |
Shabnam was always responsive and gave frequent updates. She was very courteous. David and Jeri 2/5/2009 |
Dorothy was very responsive and helpful! John and Karen 2/5/2009 |
Kristen was very helpful and professional Craig and Anne 2/5/2009 |
The professionalism and personalities were much appreciated. We felt very comfortable having them on the job and we received great communication. Thank you Linda! Thank you Kristen! Franco and Jennifer 1/30/2009 |
Melisa was on top of everything and the only way her answers could have been more prompt would be if she had ESP! Actually she may have ESP James and Katherine 1/30/2009 |
This was the easiest refinance I've ever done. Doing this over, the internet and email was great David and Helen 1/30/2009 |
Everything went very smoothly. Norman 1/30/2009 |
All of my inquiries via email and voicemail were handled in a professional fashion. Elizabeth kept me informed in a very timely manner the whole way through the refinance process. Long and Tra 1/28/2009 |
Kristen went out of her way to keep me as a customer by doing what it took!! I've already referred two other home buyer friends, since our loan funded 10 days ago!!! Cheryl and Thomas 1/28/2009 |
Dorothy is one of the few people I have met dealing with the mortgage, escrow,etc., that is competent, polite and willing to explain things without getting angry or easily annoyed and irritated. It is very refreshing. I want your management team to know what a gem of an employee you are. We always find time to call when things aren't going well, I want to make sure I find time to say good things about people who deserve it and you are one of them. Ari 1/28/2009 |
Elizabeth returned my calls and emails in a timely manner, and she was very patient with my questions. Gladys and Michael 1/27/2009 |
Lora kept me very well informed. Fast and accurate. I will have no hesitation in recommending Aimloan.com to others. Pratap and Renuka 1/27/2009 |
Dorothy always responded promptly even during the Christmas Holiday! Donald and Kristy 1/27/2009 |
Everything went Great!! Great crew, Great people on Dorothy's team Jack and Leslie 1/26/2009 |
Dorothy answered all questions promptly. We had great communication. Effortless!! Philip 1/26/2009 |
Dorothy and her group were great at helping with special requests and making sure the loan went through. I was out of town for a week on vacation and she did a great job coordinating the paperwork to ensure everything would be completed within the timeframe for my locked rate. Chung 1/26/2009 |
Khola went out of his way to make sure my rate locked properly since there was some confusion on my part. Christine was also very supportive and professional. I've used Aimloan 3 or 4 times and I would use them again. I have recommended your company numerous times and I work for a bank!! Lynn 1/20/2009 |
Kristen kept me up to date on every aspect of my loan. I wasn't sure what to expect, but it was so easy. Jared and Shelly 1/20/2009 |
All of Lora's team is great! Everything they did was A+ Richard and Rynda 1/20/2009 |
My refinance was handled eaasily and quickly by Lora's team. Andrew and Molly 1/20/2009 |
Shabnam was great! Clear, friendly, efficient, always answered calls/emails. Got everything done exactly as promised! Sarah and Thomas 1/20/2009 |
Thanks for your hard work Lora. Your emails and phone calls made me feel like I was getting very special service. Greg 1/19/2009 |
test Paul 1/15/2009 |
Kristen replied to my email promptly. Steven 1/10/2009 |
Lora was very professional and on top of my loan status. Edward and Lynn 1/10/2009 |
Dorothy's team was fast and friendly. James and Patricia 1/10/2009 |
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